Associate II - Product Support - #1244474

UST global

Date: Jul 6, 2022
City: Hyderabad
Contract type: Full time
Work schedule: Full day
UST global

Email&Chat based Support Analyst (Exp in Ordermanagement ,Computer Infrastructure Support Services)


  • Proven working experience in providing help desk support

  • Proficiency in written and spoken English (mandatory)

  • Strong client-facing and communication skills

  • Advanced troubleshooting and multi-tasking skills

  • Customer service orientation

  • 3+ years’ experience IT Desktop Admin

  • Expert level knowledge of current Windows Client based Operating Systems (Win 7/10)

  • Understanding of HW/BIOS/Driver/Firmware/OS relationships

  • Excellent understanding of Microsoft Windows OS imaging & deployment tools (SCCM/MDT) (mandatory)

  • Experience with client Image Assist (preferred)

  • Experience performing end-user data migrations using USMT (preferred)

  • Experience performing end-user data migrations using client Migration Tool (DMT) (preferred)

  • Experience on Basic SQL Server Maintenance

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