SDM - #1232276

Orcapod


Date: Jun 23, 2022
City: Hyderabad
Salary: ₹1,600,000 - ₹1,900,000 / year
Contract type: Full time
Work schedule: Full day
Orcapod

ROLE & RESPONSIBILITIES: Conduct Training InterventionManage internal & External Stakeholder's Expectations for all deliverables and Alerts of All Risks.


Assists leads and Managers act as Back up When Needed



Knowledge Management: Stay up to date with product knowledge to make it effective.


Recommendations for improved performance and identifying product training needs for new products.


Participate in various product & client discussions.



SLA"S METRICS :




Achieves individual SLA targets set as well the account level collective targets set for the teams.


Conduct Weekly 1:1 with direct reports to ensure that coaching is personalized and influences positive morale & drives a culture of continuous improvement within teams


Conduct performance appraisals for team members to provide input into the learning and carrer plans to team members.


Identify training needs of team members & provide coaching support to them.


Maintain EWS (EARLY WARNING SYSTEM) for the team for tracking & pro actively people issues.


Understanding & implement HR Policies.


Complete all Mandatory Training & Certifications for self & teams.


Create Enforce process reports top issues & revise processes as needed.


Implement Communication Structure to ensure process and procedural updates & shared effectiveness.


Faster Cross skilling and capability development


Conduct team-building & satisfaction of the STAKEHOLDERS.


Review VOC Scores own the trainer community.


Identify & Suggest Business Improvement.



Desired Candidate Profile






Perks and Benefits










Role:BFSI, Investments & Trading - Other


Salary: 16,00,000 - 19,00,000 P.A.


Industry:BPO / Call Centre


Functional Area:BFSI, Investments & Trading


Role Category:BFSI, Investments & Trading - Other


Employment Type:Full Time, Permanent





Key Skills


Stakeholders Management



Education


UG:Any Graduate


PG:Any Postgraduate





Company Profile




Orcapod Consulting Services Private Limited




Hiring TOP MNC




Company Info








Contact Company:
Orcapod Consulting Services Private Limited

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