SDM - #1232276


Date: Jun 23, 2022
City: Hyderabad
Salary: ₹1,600,000 - ₹1,900,000 / year
Contract type: Full time
Work schedule: Full day

ROLE & RESPONSIBILITIES: Conduct Training InterventionManage internal & External Stakeholder's Expectations for all deliverables and Alerts of All Risks.

Assists leads and Managers act as Back up When Needed

Knowledge Management: Stay up to date with product knowledge to make it effective.

Recommendations for improved performance and identifying product training needs for new products.

Participate in various product & client discussions.


Achieves individual SLA targets set as well the account level collective targets set for the teams.

Conduct Weekly 1:1 with direct reports to ensure that coaching is personalized and influences positive morale & drives a culture of continuous improvement within teams

Conduct performance appraisals for team members to provide input into the learning and carrer plans to team members.

Identify training needs of team members & provide coaching support to them.

Maintain EWS (EARLY WARNING SYSTEM) for the team for tracking & pro actively people issues.

Understanding & implement HR Policies.

Complete all Mandatory Training & Certifications for self & teams.

Create Enforce process reports top issues & revise processes as needed.

Implement Communication Structure to ensure process and procedural updates & shared effectiveness.

Faster Cross skilling and capability development

Conduct team-building & satisfaction of the STAKEHOLDERS.

Review VOC Scores own the trainer community.

Identify & Suggest Business Improvement.

Desired Candidate Profile

Perks and Benefits

Role:BFSI, Investments & Trading - Other

Salary: 16,00,000 - 19,00,000 P.A.

Industry:BPO / Call Centre

Functional Area:BFSI, Investments & Trading

Role Category:BFSI, Investments & Trading - Other

Employment Type:Full Time, Permanent

Key Skills

Stakeholders Management


UG:Any Graduate

PG:Any Postgraduate

Company Profile

Orcapod Consulting Services Private Limited

Hiring TOP MNC

Company Info

Contact Company:
Orcapod Consulting Services Private Limited

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