Customer Success Associate - #1231545

Turbo Hire


Date: Jun 23, 2022
City: Hyderabad
Contract type: Full time
Work schedule: Full day
Turbo Hire

Job Description



With customers loving how TurboHire solves some of their key issues in the hiring space with its innovative solutions, we are hiring more Talent to help us further strengthen our Customer Success team. Do you like to engage, support and educate customers in new systems? Do you want to be part of a growth story of a dynamic start-up, build base with new customers by helping them with solutions? If this sounds interesting, then maybe you're our next Customer Success Associate!





Roles & Responsibilities



You will be responsible in ensuring that our clients become champions in using TurboHire's platform. Your main responsibilities include - Product demos, training and education of the products and services sold - Ensure that product implementation in companies is successful and all key people have received onboarding support - Understand our customers' requirements and help with the product configurations that our sales consultants have promised them - Independently oversee the implementation plan with our customers - Resolve daily queries from clients - Work collaboratively with sales & marketing teams for any upsell opportunities - Work collaboratively with development team for better client support





Eligibility



- Minimum 2 years of work experience in customer service or a similar role - Excellent communication and interpersonal skills (both oral and written) - Tech-savvy with a strong intent to understand and explain technology - Social skills and problem-solving ability, as well as consultative communication - Has an understanding of sales and how to build long-term customer relationships - Driven, Enterprising and proactive in your daily work - Management graduate and SaaS background (Preferred)









Company Introduction









TurboHire is an end-to-end Recruitment Automation platform that is easy-to-use and provides configurable solutions enabling recruiters to streamline their hiring process. Based on user input, we have been able to improve the quality of hire of our customers by 5x. Powered by Augmented Intelligence, TurboHire empowers its users with 50+ features such as Resume Parsing, Candidate Ranking, Chatbot Assessments, Finding Similar Candidates, Automated Job Recommendations, and so on. With TurboHire, recruiting teams can easily undertake: - Job Requisitions - Approval Workflows - Job and Candidate Database Management - Collaboration with Multiple Stakeholders - Automated Interview Scheduling - Issuing Offer Letters - Advanced Reporting and Analytics - Combining with a Large Integration Ecosystem

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